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Make your business a leader in customer experience and staff performance.

Take control. Optimise your business operations.
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With a proven track-record in customer complaints management, we’ve helped businesses to drastically reduce the volume of customer complaints while increasing customer and staff retention.

CoHandle caters to all your complaint handling needs

Key benefits include:

Save time handling complaints

Increase staff capabilities

Reduce volume of complaints

Streamline complaint handling processes

Increase customer satisfaction

Reduce costs spent on
complaints

The CoHandle Service Guarantee

Get the most value from your engagement with CoHandle. We tailor solutions for all your complaint handling needs and implement industry-leading practices that are valued by the community.

A selection of the services we offer:
Complaint management system audits and remedies
Custom complaint management workflow design
Customer service, complaint management and resolution supports
Staff training in complaint handling and customer service
Customer surveys and analysis
Post-survey implementation support
Complaint categorisation systems
Application of conciliation principles
Complaint management procedures and templates
Quality improvement audits
Ongoing support and consultation
CoHandle collaborates with all
types of businesses

Just starting out?

If you’re just starting out, now is a great time to set up the customer care system that will ensure your future success.

Established corporations

Multi-faceted businesses need systems and processes that flow seamlessly. Minimise lost time and reduce customer complaints with CoHandle’s robust solutions.

Offshore staff

Our systems provide tools for staff to feel more confident resulting in a reduction of complaint escalations.

Stop putting it off – let us do the work for you. Request a free audit to learn how your business could improve with CoHandle.

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